Privacy Policy & Data Protection

1. Introduction & Scope

Udaan Edu Loans (“we”, “us”, or “our”), operated by Udaan Edu Loans Facilitators Pvt. Ltd., is committed to maintaining the confidentiality, integrity, and security of all personal, academic, and financial records entrusted to us by students, parents, and co-applicants. This Privacy Policy details how we collect, process, store, and protect your information when you use our website (https://udaan-loans.vercel.app) and loan facilitation services.

2. Categories of Information We Collect

To evaluate loan eligibility and prepare institutional bank dossiers, we collect:

• Identity & KYC Records: Full name, date of birth, permanent address, Aadhaar number, PAN card, and passport copies.
• Contact Details: Verified Indian mobile telephone number, email address, and residential city.
• Academic Records: University admit letters, transcripts, GRE, GMAT, IELTS, or TOEFL scorecards.
• Financial & Co-Applicant Data: Co-applicant employment status, salary slips, Form 16, Income Tax Returns (ITR), and bank account statements.
• Collateral Information: Title deeds, municipal tax receipts, and property valuation estimates (applicable solely for secured loan applications).

3. Purpose of Processing & Legal Basis

We process your data strictly on the basis of your explicit, informed consent for the following legitimate purposes:

• Evaluating borrowing feasibility and shortlisting compatible lending partners.
• Submitting formal loan dossiers to RBI-scheduled commercial banks and NBFCs authorized by you.
• Verifying academic authenticity and calculating foreign exchange tuition remittance amounts.
• Communicating sanction updates, rate concessions, and visa interview fund proof documentation.

4. Data Sharing & Third-Party Disclosure

We do not sell personal data. Your information is disclosed only to:

• Partner Lenders: RBI-registered banks and NBFCs (such as SBI, Bank of Baroda, HDFC Credila, Avanse, Auxilo) whom you explicitly select to receive your loan file.
• Verification Partners: Authorized legal search advocates and technical property valuers appointed by the bank for property inspection.
• Statutory Authorities: When required by Indian law, judicial summons, or regulatory authorities.

5. Security Standards & Retention

We deploy industry-standard 256-bit TLS/SSL encryption for data in transit and AES-256 encryption at rest. Personal records are retained only for the duration required to achieve loan sanction and disbursal, or as mandated under Indian financial record-keeping statutory guidelines.

6. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and the DPDP Act 2023, the details of our Grievance Officer are: